Your Data, Your Rights
Last updated: 1st September, 2025
At ReelOnGo, your privacy and trust are important to us. This policy explains what information we collect, how we use it, and how we keep it secure.
Personal details: Name, phone number, email, event details you provide when booking.
Media data: Photos and videos captured at your event.
Payment info: Processed securely via trusted payment gateways (we do not store card/bank details).
Usage data: Device info, browser type, IP address, and analytics data.
We use your data to:
Confirm and deliver your bookings.
Share final deliverables (reels, raw clips).
Process secure payments.
Improve our services, features, and customer support.
Send marketing and promotions (only if you consent).
Your data is stored securely on trusted cloud providers with strong encryption and access controls.
We maintain strict consent-based agreements with all ReelOnGo partners and service providers, ensuring your data is not misused or shared without authorization.
We follow industry best practices to safeguard your data. We constantly update and monitor our infrastructure to minimize risks.
ReelOnGo is GDPR compliant, giving you rights such as access, correction, deletion, and restriction of your personal data.
You can withdraw consent at any time where processing is based on consent.
For international users, your personal data may be transferred and stored securely on servers outside your country, in compliance with applicable laws.
We may share your data with:
Service providers (e.g., payment gateways, cloud hosting, analytics tools).
Logistics partners / creators directly involved in fulfilling your booking.
Legal authorities, if required by law.
We never sell your data to third parties.
We retain your personal data only as long as necessary for delivering services or as required by law.
After this period, data is deleted or anonymized securely.
You have the right to:
Access, correct, or delete your data.
Opt out of marketing communications.
Object to certain processing or request portability of your data.
To exercise these rights, contact us at connect@reelongo.com.
Our services are not intended for children under 13. If you believe we may have collected data from a child, please contact us to remove it.
We may update this Privacy Policy occasionally. Updates will be posted here with a revised "Last updated" date.
For privacy concerns or questions about your data, feel free to reach out to us.